Hosted Contact Center Solution
With little to no upfront capital investment, you can utilize the world’s leading Hosted Contact Center Solution. Already in use by dozens of fortune 500 companies, this solution allows clients to buy just the capabilities they need in any month.
Features include:
| Automatic Call Distribution
Intelligently routes customers to the method of service they prefer and to the agent with the appropriate skill set.
| | Interactive Voice Response
Call interface recognizes and responds to simple commands and collects information to properly route calls.
| | Computer – Telephony Integration
Personalize the customer experience with simple tools that enable your agents to efficiently handle calls, emails faxes and texts.
| | Location Agnostic
Distribute calls and contacts seamlessly between different sites and even to agents homes while allowing you full supervision and control |
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